The most important step you can take is to update your contact info. If you have moved or your mailing address has changed in the past 2 years, update your contact information with Med-QUEST. You could lose coverage if they can’t reach you.
- To make updates, call (800) 316-8005 of log into your QUEST account at https://medical.mybenefits.hawaii.gov
Next, keep an eye on your mailbox! Over the next year (at any time from now to April 2024), members will be sent a pink envelope the month before their redetermination is due. When you receive the envelope, read the letter and follow all the instructions.
What to Expect: Once you receive your letter, and follow the instructions, you’ll be notified of whether or not you can keep your Med-QUEST plan. This should take less than 90 days.
- If you are no longer eligible for coverage, you’ll have a chance to appeal the decision, and will be given options for other insurance coverage through the healthcare.gov marketplace.
Our enrollment team at the health center is here to help make sure you don’t have a gap in care, we can help you walk through the process and make sure you have coverage.