Billing

All copays and deductibles are expected at time of service.

The balance is expected upon receipt of your billing statement which you will receive every month as long as you have a balance.

If you have difficulty paying your bill, phone the billing office to discuss your options, we can help.

You are responsible for making sure your insurance plan covers the services you need. Our billing department can help you to check with your carrier prior to receiving services.

If you received a statement and have questions about how your insurance carrier processed a claim, call your insurer first, they will be able to help explain your benefits.

Q: I received a statement from a laboratory or radiologic center and I have questions.

A: Call the number on the statement you received for help with your questions.

Q: I was a patient of West Hawaii Community Health Center (WHCHC) or Bay Clinic (BCI), and I received a statement from Hawaii Island Community Health Center.

A: WHCHC and BCI have merged, and are now Hawaiʻi Island Community Health Center, your billing may have shifted to this new name as we make the transition. Call the number below with any questions.